Accessibility statement for DWP Authenticate
This statement only covers DWP Authenticate, it does not cover the downstream services that DWP Authenticate allows access to, for instance PRAP. It does not include Google Authenticator or the SMS services which are used within DWP Authenticate as credentials. DWP Authenticate does not currently have a mobile app so there is no separate statement that relates.
This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, DRAGON) We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems with DWP Authenticate, or think we’re not meeting accessibility requirements, email us at IDT.Accessibility@dwp.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
DWP provides a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Should you need to find out more about these services contact Jobcentre Plus.
Technical information about this website’s accessibility
DWP is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Disproportionate burden
Not applicable
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Preparation of this accessibility statement
This statement was prepared on 21st September 2020. It was last reviewed on 14th August 2020.
This website was last tested on 22nd January 2020. The test was carried out by DWP Digital teams.
Testing was carried out on all pages.